Why are we doing it?
It's been more than five years since we have reviewed our collection rounds, and since then a lot has changed within the district. The biggest change has been the increase in the number of houses that have been built and will be built in the next two to three years.
By carefully analysing our current collections rounds we have been able to work out more efficient and effective ways to collect residents’ refuse and recycling.
When will the changes be happening?
We will be making changes from 27 February 2017.
How will it affect me?
Your new collection days have been updated on our online bin collection calendar. We will also be writing to households in early February to let you know about the changes.
Will my day of collection change?
It is likely that collection days may change for some or all of your bins.
Will my time of collection change?
We don’t give a collection time for your bins as things like traffic jams, roadworks or breakdowns can affect this. You should make sure your bins are out for collection by 6.30am. If you put your bin out after 6.30am and we miss it because we have collected at a different time from normal, we will not return to collect it before your next scheduled collection day.
Why are my blue and grey bins now not collected on the same day?
In some areas the blue bins will now be collected on a different day the following week to the grey bins. This only affects approximately 1,000 properties in the district. Your online bin calendar clearly shows these dates for you.
My grey and green bin collections are now in the same week - is this correct?
Approximately 300 properties in the district now have their grey and green bins collected in the same week. This is due to the implementation of a rural round. Some properties in Ramsey Mereside and Woodwalton will be affected.
I have an assisted collection - will it affect me?
The assisted collection service will remain in place. However, your waste may be collected on a different day, but we will let you know if this is the case. Please make sure we can get access to your property to collect your bins on your new collection days.
Are commercial properties affected by these changes too?
Businesses who are signed up to our commercial service for trade waste and/or recycling may also have a collection day change. We will send letters out to all of our customers detailing the new collection days.
What information will you be sending me?
In early February you will receive a pack with a letter detailing your new collection days and a Recycling and Refuse Guide which provides an up-to-date list of what can be put into each bin.
I've recently had bins delivered but my letter provides information regarding sack collections - what does this mean?
If you've had new bins delivered after 1 February, you may receive a letter regarding weekly sacks collections.
To ensure letters were posted in good time, we took a 'snapshot' of the collection data we hold for each property on 1 February. The online bin calendar will show your correct collection days for your bins.
What if the changes don’t affect me – will I still receive a letter?
A letter will be sent to all households and our trade customers to provide up-to-date information on our services.
What should I do if I haven’t received a letter?
If you haven’t received a letter by 17 February 2017, then please contact us by email at email@example.com or by telephoning 01480 388640. Please make sure you give us your full name, address of your property and the types of bin you have.
When will you be updating your collection calendar?
The information is now available at www.huntingdonshire.gov.uk/bins.
Where can I get more information?
Further information will be available at:
- Recycle for Huntingdonshire's Facebook page or
- by telephoning 01480 388640.
Please don't call us before 6 February 2017 about changes to your collection day as we won’t have specific information about collection days until then.
Bank holiday collections
There will be no changes to your scheduled collection for the following bank holidays as our crews will be working on these days:
- May bank holiday
- Spring bank holiday
- August bank holiday.