Below you will find commonly asked questions about Council Tax. If your query isn't answered here, please email us.

Q. How do I apply for...

or cancel a single person discount?

Complete the online form.

an empty property discount?

Read the information on the Council Tax Discounts page and contact us for an application form.

a second home discount?

Read the information on the Council Tax Discounts page and contact us for an application form.

an annex discount?

Read the information on the Council Tax Discounts page and contact us for an application form.

a disability reduction?

Complete the online form.

an exemption?

Read the information on the Council Tax Exemptions page and complete the online form.

a disregard?

Read the information on the Council Tax Disregards page and complete the online form.

Council Tax support?

Read the information on the Council Tax Support page and complete the online form.

a 12 month instalment plan?

Complete the online form.

Q. How do I let you know about a change of address?

Fill in the online form to let us know you are moving.

Q. How do I find out what band I am in?

You can look up your Council Tax band on the Valuation Office Agency's website - you will need your postcode. If you don't know your postcode you can look it up on Royal Mail's postcode finder.

Q. How do I find my Council Tax charges?

You can look up your Council Tax charges on this online table.

Q. How do I set up a Direct Debit?

Complete the Direct Debit instruction form online or call us on 01480 388030 - you'll need your bank account number, sort code and Council Tax reference to hand. You can also use this form to change your bank details.

Q. How do I make a payment?

See the Payments page for information about how your can pay your Council Tax.

Q. How do I apply for a discretionary payment arrangement?

Complete an Income and Expenditure form with an offer of payment.

Q. How do I contact the enforcement agents (bailiffs)?

Our enforcement agents are Jacobs Enforcement or Newlyn Plc.

Q. How do I find out the amount that will be deducted from my salary?

You can look this up on the attachment of earnings calculator.

Q. How do I find help on free debt advice?

Agencies offering free advice.

Q. How do I notify you of a death?

Read the information on the Notify Us of a Death page and complete the online form.