Why hasn't my bin been collected?
Bin collections can take place any time between 6.30am and 3pm on your day of collection.
Please check on Facebook and Twitter for updates on bin collections, including locations where there have been issues collecting the bins.
There are a number of reasons your bin might not have been collected, these include:
How to report?
Please complete the online form within 3 days of your bin being missed.
Report a Missed BinGarden waste subscription not paid for
On 31 March, the existing FREE garden bin service came to an end, and was replaced with a new garden waste subscription service.
If you have not signed up to have your garden waste bin removed visit the garden waste subscription service page for more information.
Not out on right day or time
The collection routes aren't always done in the same order, so the time of collection can change. It is important that your bin is left at the edge of your property before 6.30am on the day of collection.
Check Your Bin Collection CalendarNot left in the correct place
Unless you are on an assisted collection your bin needs to be left where your property boundary meets the highway.
Containing the wrong materials
Find out what goes in which bin
It is important to know which bin to use as we can not take a bin that has been 'contaminated' with the wrong kinds of materials.
If we do not collect your bin, we will leave an information hanger on your bin telling you why we have not collected your waste.
Too much waste
If the lid of your bin is open because there is too much waste in it, we won't empty it. We will collect excess recycling waste if you put it in a clear sack next to your bin, but we can not take excess household or garden waste.
We will leave an information hanger on your bin telling you why we have not collected all or some of your waste.
For an average-sized household, one bin should be big enough to hold all your household waste as long as you are recycling as many materials as possible. You can apply online for an additional household waste bin or an additional recycling bin.
If you have signed up to the garden waste subscription you can also request additional garden waste bins (£30 per additional bin).
Bin too heavy
Your bin will not be emptied if our crew members cannot safely move or position it onto the vehicle or if the vehicle cannot lift the bin because of its weight. We will leave an information hanger on your bin telling you why we have not collected all or some of your waste. You will need to remove some rubbish from the bin and put it out for collection on the next scheduled collection date.
We haven't got to it yet
Sometimes we are delayed in collecting bins, especially in bad weather. On a normal day, we should have finished most collections by 3pm.
Please do not contact us to report a missed bin before this time.
We have missed your bin
If none of the issues above apply to you and your bin has been missed, we apologise for the inconvenience. Please report it to us and we will collect it within the next three working days.
Please note that you must contact us within three days of your bin being missed for us to collect it.
Report a Missed BinFollow us on Facebook and Twitter for updates on bin collections, including locations where there have been issues collecting the bins.