Bin collections can take place any time between 6.30am and 3.00pm on your day of collection.
Why hasn't my bin been collected?
There could be a number of reasons why your bin wasn't collected, including:
Not out on right day or time
Your bin must be left at the edge of your property by 6.30am on the day of collection. The collection routes aren't always done in the same order, so the time of collection can change.Check Your Bin Collection Calendar
Not left in the correct place
Unless you are on an assisted collection your bin needs to be left where your property boundary meets the highway.
Containing the wrong materials
We will not take a bin that has been 'contaminated' with the wrong kinds of materials.
We will leave an information hanger on your bin telling you why we have not collected your waste.
Too much waste
If the lid of your bin is open because there is too much waste in it, we won't empty it. We will collect excess recycling waste if you put it in a clear sack next to your bin, but we will not take excess household or garden waste.
We will leave an information hanger on your bin telling you why we have not collected all or some of your waste.
For an average-sized household, one bin should be big enough to hold all your household waste as long as you are recycling as many materials as possible. If you would like to apply for an additional household waste or recycling bin, please complete this form.
You can also request up to two additional garden waste bins (annual charge of £40 per additional bin).
Bin too heavy
Your bin will not be emptied if our crew members cannot safely move or position it onto the vehicle or if the vehicle cannot lift the bin because of its weight. We will leave an information hanger on your bin telling you why we have not collected all or some of your waste. You will need to remove some rubbish from the bin and put it out for collection on the next scheduled collection date.
We haven't got to it yet
Sometimes we are delayed in collecting bins, especially in bad weather. On a normal day, we should have finished most collections by 3pm. If your bin still has not been emptied after this time, please use the link below to report a missed collection.
We have missed your bin
If none of the issues above apply to you and your bin has been missed, we apologise for the inconvenience. Please report it to us and we will collect it within the next three working days.
Please note that you must contact us within four days of your bin being missed for us to collect it.Report a Missed Bin Collection